Round Rock Pool Pros

If you are looking for a team that does it all and cares during the process Round Rock Pool Pros is it. Don't look anywhere else. Kevin and Wes were amazing when it came to building and designing our dream pool the pool. Even when we changed a few things along the way Wes and Kevin worked with us to get the design right. They not only kept to there timeline but finished a few weeks ahead of schedule. We were able to have our daughter's birthday party which was amazing. Wes, would always answer any question we had about the system. Kevin, was always keeping us in the loop on the next steps. These 2 guys work great as a team to get the pool finished. If you are thinking in building a pool call them today. Thank you guys. You brought to life our dream pool.

We were in desperate need of a waterfall remodel. Round Rock Pool Pros did excellent work and our finished product was better than we imagined. Fred was great to work with and he made sure every step was done professionally and was exactly what we wanted. So happy with the work and highly recommend!

RRPP built my pool in 2021.. A small crack developed into a large one. None of the pool virus going around, just a patch of bad gunite. He fixed it and it looks as good as new. And he didn’t cut corners as you can see. Thank you around Rock Pool Pros. You stand behind your work!

Team Shawn/Shaun did a great job of re-plumbing and adding a second heater to my equipment. The routing was perfect and spacious with zero drip on the pipes. I would definitely recommend Round Rock Pool Pros for this type of work. Extremely professional job.

These guys do quality work and are very knowledgeable. They have repaired equipment on our pool and most recently put in a nice water fall/feature (and planter). Shaun was a pool genius. We had an issue with a pipe suddenly leaking on our job and Shaun (I'm not making this up) asked for a loaf of bread and used it to temporarily stop the leak. He was then able to fix it quickly without our yard becoming flooded. That was some serious quick thinking McGuyver stuff right there! Really courteous guys and I felt comfortable during the whole process. Thanks!

HARD PASS. WOULD NOT RECOMMEND AT ALL! Moved to a new house and shopping for pool service. Submitted an online request on their website Wednesday around 9 AM. Out of the 5 companies I submitted a request to, they were the 2nd ones I reached out to but the last ones to reach out back to me (excluding the auto-generated "thank you" text which the other pool companies sent as well). Lisa from the office called me Wednesday at 5:38 PM and said she could have a tech come out the next day to give me a quote. Jose came out Thursday around noon. He was super nice and professional. He said he would get me 3 different quotes for the 3 type of packages they offer by the end of the day or the next day (Friday) in the morning at the latest. By Friday at 4:25 PM, I had yet to receive anything so I called and spoke to Lisa and she said they'll send it over shortly. They sent 2 quotes (not 3) at 4:40 PM. Monday morning at 10 AM, I called to discuss the quotes for further clarification, especially since the links weren't working. Lisa said she's going to call Jose and call me right back. She never did. Tuesday morning at 8:28 AM, almost a week after I had initially reached out, I called saying they never called me back and asked to speak to a manager. She put me on the phone with Jose and he was a totally different person than the guy that came out to the house. He kept interrupting me and talking over me. He was rude saying I didn't know anything about pools (that might be true but this is not my first house with a pool and that's not something you'd say to a prospective client), and making excuses for their lack of responsiveness. If they're this bad when they're trying to earn my business, I can't imagine how bad they are once they do earn it. Reading some of their other reviews, I should've just never reached out to begin with. TLDR: Unresponsive, unprofessional/rude, overpromise/underdeliver. Ended up going with a different pool company that responded right away and was able to get me on the schedule immediately.

Disappointing Experience with Round Rock Pools. I recently had the unfortunate experience of dealing with Round Rock Pools for a pool remodel project that turned out to be a source of frustration and disappointment. We signed a contract with them in mid-November 2022, with the understanding that the project would take approximately 3 weeks. However, the final walk-through didn't happen until a staggering 7 MONTHS later on June 21, 2023. Throughout the entire process, numerous issues arose that significantly impacted my satisfaction with their services. The floor cleaning nozzles repeatedly popped out due to improper installation, and the concrete coping cracked within months of completion. The in-floor cleaning system failed to work after the pool was filled, and initial attempts to address these problems were met with reluctance to accept responsibility. Finally, one particular incident that stands out is the recent request for a simple reinstallation of a floor cleaning nozzle that was not properly installed. Justin, the owner of Round Rock Pools, insisted on charging $150 for a 5-minute task since it their work was finished 4 months ago, citing a supposed 4-month warranty period that was never communicated to us during the initial agreement. Communication has been a constant challenge, and it's disheartening to encounter such resistance to addressing issues that arose within months of project completion. The timeline was grossly extended, and the quality of workmanship did not meet our expectations. One notable discovery occurred when we agreed to drain the pool at our expense to investigate a malfunction in the in-floor cleaning system. We had a clear agreement that if no obstructions were found in the floor cleaning system, I would cover the cost, but if plaster was discovered in the floor drain, Round Rock Pools would bear the expense. Unfortunately, a significant amount of plaster was flushed out, affirming the issues in their workmanship. I hope sharing my experience serves as a cautionary tale for others considering Round Rock Pools for their projects. It's essential to thoroughly review contracts, communicate expectations clearly, and be cautious about potential post-project charges that were never initially disclosed. In my case, the promises made during the sales process did not align with the reality of the work delivered.