Poolwerx Carrollton

Adam was awesome. Adam communicated with me. Adam did an excellent job installing my new hot tub pump and everything is working great. I am so appreciative of professional service. Thanks Adam and Poolwerx.

We had such a wonderful experience with Adam from Poolwerx in Carrollton! He was incredibly polite, professional, and knowledgeable. Even with his busy schedule, he made the time to come out and help us clear the algae from our pool, which we appreciated so much. Not only did he do an excellent job, but he was also personable, kind, and just a pleasure to work with. It’s rare to come across someone who is both so skilled and genuinely lovely to interact with. Thank you, Adam, for going above and beyond—you made the whole experience stress-free and enjoyable. Highly recommend!

My first time at this Poolwerx store but won’t be my last! Kelsey (sp?) and Ricky were super friendly and helpful. Kelsey even carried the case of SH I bought out to my truck. Store is bright, well organized and had some nice music playing too. Great products, great atmosphere, great service - couldn’t ask for anything more!!!

I needed a second opinion on my pool heater. Another person said that it needed to be replaced. Poolwerx was able to get it working with minimal work. They saved me from buying a new heater!

Worst service in every category. This location took over another locations service contracts. I had been a customer of poolwerx for YEARS and was happy with the service provided prior to the contracts being shifted to Carrollton. If I could give them a negative number I would. They rarely showed up, they did not clean properly when they did come. They GROSSLY over charge and state that you agreed to things. They double bill. BEWARE!!!!!! I FIRED them, sent them proof of payment of invoices and they are now trying to charge for additional items not approved. I have included 1 photo as an example of how green my pool was and they insisted they serviced it. In all of the years that I have had a pool I have NEVER experienced anything like this. Hire anyone else!

Kyle and the team at Poolwerx have been absolutely incredible in transforming our community pool, which had been neglected for quite some time. Thanks to their hard work and attention to detail, the pool now looks amazing. I’m genuinely excited to enjoy it this summer—total lifesavers!

Adam was very efficient in replacing the circulating pump our hot tub plus did a thorough evaluation of our tub on his first visit.