Pool Service Inc.

Do not use them, I asked for an estimate to do pool service monthly for me and the guy came out and just talked and then left, no estimate, no nothing and then I get a $60 dollar bill a month later, I called them and said what is this for and she said for his advice! 😂, no signed contract, just a waste of my time that I took off work for, they should be getting a bill from me!!

Update: since my last review I have decided to use Pool Services Inc to provide monthly pool service. Their fees are reasonable and very competitive. They take care of everything and this is the first time I've ever had pool service but what they do beyond just cleaning/caring for the pool. There is an extra benefit that they do not charge for minor things similar to adjusting the equipment or rearranging the pull sweep tubing. If it's a repair or a replacement part that's needed a fair fee will be charged. Andrew came out and did a great job fixing an issue. Same day call and repair. Solved the problem quickly and only charged base service fee. They are better than what the reviews rate them at. I have tried the others. There base fee is more and the waiting time is longer this time of year, which is normal. However, the last two, prior, that came out were younger and less experienced.

The main reason for having service is because we were promised that we would have the same gentleman clean our pool we started with almost 40 yrs. ago and they kept their promise, Brad has done an excellent job for us all these years. The company has made it easy for us to pay our bill every month, so when we travel we don't have to worry about the billing and trust the process. Thank you.

Andrew and Dora were absolutely Fantastic!!!!! Andrew is extremely knowledgeable and we were impressed by his professionalism! He came on time! He knew exactly what needed to be fixed. Gave us great tips! RECOMMENDED A 100 TIMES OVER!!!!!!!!!!

My pool is unusual, and several companies declined to tackle the job. I was nervous when my service company closed and Pool Service took over, but I am very happy to report that excellent service and reliability have continued under the new ownership. Hugo, the technician who services my pool, is fantastic and the company's rates continue to be very reasonable.

Big shout out to CHRIS who goes out of his way to always please, and answer every question no matter how little 🙏 thank you Chris

Well, we became introduced to Pool Service , Inc. when they purchased Salem Pool's business. We used Salem Pools and we were very pleased with their level of service. Our fist negative experience with Pool Service, Inc. when they billed us $150 for "Acid Washing" our filters which were not even 1 yr old. The problem is, they NEVER cleaned the filters. The filters never left the house and the acid washing never occurred at our house. So I cancelled their service and when doing so spoke with the owner Dora. Dora did not deny billing for a service that was not done and reversed the charge on the bill. After not using a pool service for a year we decided to give Pool Service, Inc. another shot. So we contacted them in late summer and began using them again, despite a $40 per month increase in monthly fee. Did not have much to complain about until the recent storm hit on 01/26/2021. With 65mph wind gusts we had a lot of debris in the pool. Our pool tech arrived on the Thursday morning following the storm. He came and checked the chemical levels, emptied the leaf strainer and emptied the bag on the pool sweep. He was there for a total of 5 minutes and left. After he left i looked at the pool which was still covered in leaves and debris from the storm. There was a large amount of leaves on the bottom of the pool. Our pool is only 2 years old and is still in pristine condition. Leaves left on the surface can stain the plaster. My wife called Pool Services, Inc. and spoke to the owner Dora. My wife asked her to send the tech back out to clean the pool (isn't that what we are paying for, hum novel idea. You hire a pool cleaner to clean your pool). Dora told my wife because there was more storms forecasted that they were only checking chemical levels and not cleaning pools. So, my wife questioned Dora about why we are paying for a pool cleaning service and not getting our pool cleaned. Dora told my wife that she is not responsible for "Mother Nature". My wife asked Dora if we would still be billed for four weeks or cleaning when we did not receive 4 weeks of cleaning. Dora told my wife she would credit our bill $20.00. Dora was very unprofessional when talking to my wife and was agitated that my wife was actually questioning why the tech did not clean our pool. So, my wife ended up cleaning all of the leaves out of the pool and hot tub herself. Now, today 02/03/2021 we receive a "Final Statement" with a note from Dora cancelling our service because she apparently did not like being questioned about the service we were paying for but not receiving. Our community is small and customers should get what they pay for.