Pool Pro

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Pool pro redid the plaster and tile in my pool a year ago. It was a beautiful job!!! Since then they have kept my pool sparkling clean and have tended all my pool needs with the greatest attention and care. Many many (many!!!) thumbs up.

Extremely Unprofessional and Disorganized Experience I would not recommend this company to anyone. The level of disrespect my family experienced was unacceptable. Be very cautious and double-check your invoices and billing we found out the hard way. Apparently, the company failed to charge a card they had on file for almost a year. We were unaware of this because the service continued as usual and we had no reason to believe there was an issue. Rather than addressing the situation professionally, the owner, John, called my mother, was rude, and completely lacked any form of customer service. Instead of offering a solution or acknowledging the company’s oversight, he resorted to yelling and speaking down to her like she was "gum on the bottom of his shoe." That behavior is not only unprofessional, it’s inhumane. We’re responsible people who pay what’s owed, but the company needs to own its mistakes and train staff accordingly. Show some grace and accountability, especially when speaking to elderly clients with health conditions. The stress caused my mom to have a health episode, which is absolutely unacceptable. I’ve called back multiple times and still haven’t received a return call. We're still waiting. Do better, John. This is no way to run a business.

We couldn't be more thrilled with the work done by Pool Pro on our pool remodel. From start to finish, the experience was smooth and stress-free. The team, led by the owner John, was incredibly professional and attentive to every detail. John made sure everything was perfect, and he went above and beyond to ensure we were completely satisfied with the final result. The job was completed quickly and efficiently, and the team made sure to clean up after themselves, leaving our yard in great shape. It's clear that they take pride in their work, and we couldn’t be happier with how our pool turned out. If you're looking to renovate your pool, we highly recommend Pool Pro. John and his team truly deliver top-notch service!

I had a chronic air leak that multiple technicians had looked at over the years with no lasting fix. Philip came out, put in the hours, and finally got it working good as new. Great customer service, honest work, and a reasonable price. Very happy with the results!

I recently bought a small above-ground pool for my kids to cool off during the summer heat. After setting it up, I realized I needed chemicals to treat the water. Since I don’t know much about pool maintenance, I started calling a few places to get information and pricing. Unfortunately, my first few calls—including one to Leslie’s Pool—were disappointing. Instead of helpful advice, I was met with impatient and uninterested responses, leaving me frustrated. Then I called Pool Pro in Missouri City, and the difference was night and day. The woman who answered was incredibly kind, patient, and knowledgeable. She took the time to explain exactly what I needed and even gave me helpful tips. Despite having only a small pool for my kids, she treated me with genuine care. Later, I realized I had forgotten to ask one important question, so I tried calling again but couldn’t get through. To my surprise, just five minutes later, she called me back, apologized for missing my call, and personally answered my question while offering additional advice. That level of customer service is rare! I highly recommend Pool Pro in Missouri City.

Bad work ethics and over a bad experience over 6 long years. Asked Jared to check my pool heater before my son’s birthday party. He came a week in advance showed me that it’s working on the app and told me to call him if I needed help. 1 day before the party I tested the water it was freezing , the heater was not working. He refused to come back out. When he told me the job was done I trusted his word. I have 17 kids who will be jumping in cold water today. I would 100% make exceptions for long term clients who stuck around despite their poor service. Don’t want these guys in my backyard again. Do not recommend.