Leslie's Pool Supplies

Theresa is knowledgeable and so helpful. As a new pool owner my experience with pool stores or pool service contractors hasn’t been spectacular. Going to this location and interacting with experts like Theresa has given me the confidence I needed! Thank you for your outstanding customer service and care. Don’t see that as often nowadays but this Leslie’s location will change your mind.

The service was excellent! I actually don’t own a pool, but I needed some chemicals that they sold at a decent price with great service. I think they only one had one person in the shop so if you call let it ring so that they have time to finish up with whoever they’re helping.. sorry no photos on this one, but I would shop there again.

I decided to try out Leslie pools supply to get my pool water tested. They tested my water (one test)and gave me a print out that was 4 pages of pool chemicals that I needed to buy to adjust the balance in my pool which would cost close to $250. Unfortunately no verbal explanation was given by the worker she just handed me the print out. Having been a customer of Sun Spot pools I went there afterwards and gave them my sample. They ran 3 different tests on the water and gave me a print out of the results and a list of pool chemicals I may need. The worker reviewed all the results with me after he consulted his supervisor. He indicated that I only needed to get one pool chemical ($10) and turn down a setting on my pool pump. He suggested I come back in 4 weeks to retest. I appreciate he took the time to explain everything in detail which was not the case at Leslie pool supply. I have learned my lesson and will stick with Sun Spot. High Quality Customer service is very important to me and I didn’t get that at Leslie pool supply. I won’t be going back.

Took some pool water to get tested. Read some reviews, some were negative so I was aware of that. Tereasa (sp?) Was very helpful and gave me advice on top of the water test. It took 10 minutes total and had a plan for my pool treatment when I left. Would recommend.

I wish I could give this location a zero. Teresa needs to be fired. I was trying to buy pool paint and ask her to see if another location had it in stock since the Colerain store was out. She basically told me to figure it out on my own and walked away. I asked what her name was and then repeated it back to make sure it was Teresa. She said yes that’s right I didn’t stutter. I was in tears when I left. No one should ever be treated like this especially a customer!

We purchased a pool filter from Leslie’s on line May 29th 2023. Needless to say when the item arrived I opened the box and was missing the lateral assembly. We tried calling the store on Colerain Ave in Cincinnati Ohio twice and no one would answer the phone. We decided to drive to the store and when we arrived no one was in the store front. This young lady come out and asked what she could do for us. I explained to her that I was mad because we tried to call them several times to see if we could return the filter there and no one would answer the phone and they did not have not one customer in the store and she wouldn’t even look at me the whole time I was talking to her. Then here come another women she said her name was Teresa out from the back of the store and says what’s going on and tells the other girl she will take care of it. So she puts her arm up on the counter to hold up her head and I explained the situation to her and her response was what do you want me to do call the eight hundred number that’s all I’m going to do I can’t do anything about it. I told her this was ridiculous that she couldn’t help us that it happens all the time and goes on and says that’s why I won’t buy anything from Leslie’s. She started telling my husband about other things that have happened to customers and I preceded to tell her how I didn’t care about those customers she needed to take care of us.She looked at me and said mamm I’m not talking to you and tried to shew me out of the store. This company needs to provide better training to its employees and improve their customer service. There isn’t one person in this store knows what the hell they are doing. Lastly Teresa needs to be fired. If she talked to one of my customers that way she would be fired on the spot.

I was having trouble finding the correct replacement for my spa filter cartridge. I called this location of Leslie's and spoke with Tom explaining exactly what I what I needed (the brand, model number, etc.). Tom took the order (I ordered two) and a few days later he called to tell me that they were available for pick-up at the store. Unfortunately when I installed one of the new cartridges, it did not fit. Returning the filters to Tom the next day, we were both flummoxed as to why they didn't fit. Even though I forgot to bring the receipt with me, Tom told me not to worry and that he would figure the mess out; he would call me when he had some answers. Later that day, Tom called. He figured out the problem (model number was correct, but there was a slight design change). Tom ordered two new filter cartridges for me. Now this could have been the end to the story, but Tom went a step further. He realized that the replacement filters were about $30 less per filter than the original. Since I forgot to bring the receipt, he had to call the corporate office to make certain the I would receive my refund. Quite frankly - I had assumed that the replacement filters would have been about the same price. All through this process Tom was patient and understanding. Some people would not have taken the time to help solve my problem - they could have said, "we're sorry" and moved on to the next customer. Further, he also could have insisted that I return with my receipt to get the refund. He didn't - he took control of the problem and came up with a solution. Well done Tom! I'll certainly be back.