Total Grand Rental

Would not recommend using this company rented a tow behide boom lift 🙄 and the unit worked fine just would not exstend at all only up and down and 360' and so it was not useful for me his guys never said that it would not extend just that they had 2 available and that it would work great for me. Asked the owner if I brought back early would he give me any short of discount 🤔 and he said No not going to do that. The owner was rude and very poor customer service 😢

Zero stars should be an option. Nikki and Jeff are two very immature and very aggressive employees that should not be employed there.

They were polite and fast, and helped me in a bind.

TL:DR - DONT do business with Total Rental Center. Wow. Wow. Wow. Needed to rent a compact tractor. Home Depot suggested Total Rental (affiliated with True Value). Called, spoke with Rich, he was informative, polite, professional. We made the reservation last week for pickup today. called yesterday to confirm. Spoke with John. Yup, we’re good to go. Husband took a week off from work. Great weather. Had $900 of cinders delivered. Drive in from Williams this morning to pick up. They run our credit card for payment and we go to the back to load the tractor. Nope. Both their John Deere’s are broken. The guys out back blame Rich. Rich blames the guys out back. Clearly they don’t communicate with each other. MAYBE they can have it ready tomorrow. They don’t know. I ask for a discount for our time, trouble, gas, missed work. "NO! We are absolutely not discounting any equipment." So I ask to speak with the manager. Rich calls Brian, tosses me the phone (literally). Brian identifies as "one of the owners." I tell him the situation. He says he needs to talk with Rich. He does. I hear everything Rich says. Brian gets back on the phone with me, tells me the equipment was returned yesterday broken (that’s not what Rich or the guys out back said nor is it what Rich told Brian) and there’s no way for them to know when equipment will fail. I said the equipment failing is not the problem. How we’re being treated as customers is the problem. "You’re not doing anything to make this right." RIch kept interrupting me, "Ma’am. Ma’am. Ma’am. I’m not giving you a discount." I was stunned that he wouldn’t even cover the cost of gas! This was his company’s screw up. He said, "I don’t control where you live. It’s not my fault you don’t live in town." Wow. Wow. Wow. Then he told me our reservation is canceled and I don’t need to pick up the tractor tomorrow. What a misogynistic, hellish experience. Anyone got a tractor we can rent for a week or even a few days?

I had a very poor experience with Total Grand Rental. They rented me a broken wood chipper, and then refused to provide a refund They charged me a $350 rental fee for broken equipment, which I had returned within an hour. I had been a loyal customer for nearly nine years. Over this time, I have rented various pieces of equipment, such as floor sanders and excavators, and purchased tools including axes and a chainsaw. On this occasion, I rented a six-inch wood chipper. The chipper was unable to grind even small branches under two inches in diameter, which indicates significant mechanical issues. Upon discovering this problem, I immediately contacted their staff. I was instructed to return the equipment and assured that I would be "taken care of." Upon returning the chipper within an hour of receiving it, I was informed that the only other chipper available was also inoperable, making it impossible for me to complete the work as planned. The next day, I spoke with Brian, the owner. He informed me that he would not provide a refund for the rental. The fine print on their contract indemnified them from any liability. Equipment issues may occur from time to time, but a reputable business takes accountability and seeks to make things right for its customers. This business is happy to take your money, but will not be there for you when something goes wrong. I paid for a service that was not provided.