Primo Water Refill & Exchange

Primo ha cambiado de dueños varias veces. Fue cliente durante 35 años más. El 12/25 cambiaron sus filtros de ósmosis inversa y el sistema. Me dijeron por el instalador David que era un sistema nuevo mejorado con luces tontas en la nueva caja. Dentro de dos a tres semanas, el flujo de agua comenzó a disminuir y no podía mantenerse al ritmo de la demanda. Las llamadas para servicio con cita fueron canceladas el día anterior, alegando que era un problema logístico. Irónico que no tuvieran problema con la facturación automática. Tras numerosas solicitudes de servicio, me dijeron que no tenían filtros en stock. Luego solicité que me volvieran a instalar el sistema antiguo. Me informaron que los filtros para el sistema antiguo ya no estaban disponibles. Esto duró casi siete semanas y seguía siendo facturado por un sistema que no funcionaba. Hice muchas llamadas y solicitudes repetidas para retirar el equipo. Tuve que contactar a la Oficina de Protección al Consumidor para recibir mi reembolso, ya que se me prometió repetidamente y nunca lo recibí. Ahora tengo instalado un nuevo sistema sin los dolores de cabeza. Es triste que una empresa no honre la solicitud de un cliente de 35 años. Nunca más, feliz de no tener que lidiar con sus mentiras y promesas falsas.Primo has changed ownership several times. Was a customer for 35 plus years. On 12/25 they changed their RO filters and system. Was told by the installer David it was a new better system with idiot lights on the new box. Within two - three weeks water output began to slow and could not keep up with the demand.Calls for service were appointment was made were canceled the day before, stating it was a logistical problem. Funny that they didn’t have a problem with the automated billing. After numerous requests for service was told that they had no filters in stock. I then requested the old system be installed. Was told filters to support the old system were no longer available. This went on for almost seven weeks and still being billed for a system that was not working. Many calls and requests to remove equipment were made repeatedly. Had to contact the Better Business Bureau to receive my refund as it was repeatedly promised and never received. I have now installed a new system without the headache. Sad that a company would not honor a customer of 35 years request. Never again glad I no longer have to deal with their lies and false promisesComentario traducidoVer original